Here at TierOne, we hustle hard, celebrate our wins, and lift each other up. Weâre in the business of making our clientsâ lives easier, because no one should have to waste their time sitting in a hold queue. We put people first, whether theyâre our external clients, or our internal ones (our team!), and we prioritize wow-worthy moments that reinvent the customer experience in what is typically a tired and frustrating industry.
As managing partner, he leads solution strategy while managing day-to-day operations and overseeing external relations.
Steven is instrumental in pursuing new lines of business, expanding our market reach, and tending to the needs of his clients.
Emilie: Sales ops mastermind. Data whiz. Process optimizer. Our secret weapon for sales success.
Alex oversees the Customer Success department. He serves as a hands-on project lead, ensuring the success of all active solutions.
J-Dawg guides clients as they craft the best solutions for their needs in cloud, security, data centers, top-shelf whisky &Â cigars.
Hattie oversees the business intel department. She also assists with the Sales, Customer Success, and Marketing teams.
Mikey P is the keeper of brands. He shepherds the identity of all company brands, events and digital experiences.
Cody serves as project manager, customer support, and technical troubleshooter for not only his clients but also the TierOne team.
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Matt keeps the CS & sales teams looking fly by assisting them with their needs and initiatives, including vendor management.
Kyle works between the sales and ops teams, assessing costs, cataloging services, keeping tabs on ongoing projects, etc.
Kasey brings the magic to everything she touches. A pixel perfectionist who makes sure all our designs are H-O-T-T-O-G-O!
Paige helps keep the marketing department on task. She supports the team through planning and strategizing, and a little mind reading.
Never one to back down from a challenge, Zachary is a true support hero. Customers know their issues are as good as gone in his hands.
Huiz doesn't just manage account services - he transforms them into powerhouse partnerships that stand the test of time.
The front door unlocks automatically from 8:30 a.m. to 5:30 p.m. Monday through Friday. To enter the building outside those hours, use the PaxtonKey app and the touchpad by the door.
If you're having a hard time, here are some tips:
Network: TierOne
Password: GoJags2020!
The iPad is located by the beverage station. It is used to control the office Spotify account along with the shades, fans, and Vestaboard (flip board).
Password: 3036
TierOne provides each employee with a laptop that is best-suited to meet their needs. This laptop is your personal responsibility, but remains the property of TierOne. Feel free to take your laptop with you as though it were your own. You are responsible for keeping your laptop up to date with the necessary software and updates.
In short, it's yours while you're a part of the team. Love and cherish it.
Teams is our unified communications platform.
Chats are your daily bestie. Because chats can include groups of any size, these are great places for one-on-one discussions or even group chats that arenât tied to any particular project or department.
General: This channel is home to files that require open access:
Customers: (Files > Customers) This folder has files for each of our customers. If you are working on or looking for something tied to a specific customer, this is the place for it.
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Marketing Files: (accessed from the top toolbar) Everyone has access to the Marketing file folder without having to access the entire Marketing Team. Youâll find your headshots (General > Photo_Video > Team-Headshots), photos from our events (General > Photo_Video > Internal-Photography), client-facing PDFs like our one-sheet (General > Materials > One-Sheets) and Partner Program (General > Materials > Partner-Program), and more.Â
As part of your onboarding, you will most likely be added to your departmentâs Channel as well as some company-wide channels. Ensure that you donât miss out on important updates (and that you arenât bombarded with irrelevant ones) by customizing your Channel notifications.
Microsoft OneDrive is our shared file storage system
You can sync OneDrive folders to your desktop to enable you to work with files directly on your computer's native file system and still stay synced.
You can sync and access files in several ways. To access files from SharePoint on your device, select âSyncâ from the top toolbar in your Teams app or on the SharePoint site. The files will connect via OneDrive and then be accessible on your computer and through your navigation as if they were your own files.
Short Version:
Wear whatever helps you do your best work.
Slightly Longer Version:
We don't have a strict dress code, but vendor reps and clients do occasionally pop in unannounced. Use your best judgment. i.e., if you wouldn't want to explain your outfit choice in a client meeting, maybe save it for a WFH day.
The following holidays are recognized by TierOne. All employees are encouraged to use this time for a little rest and relaxation đ§.
TierOne employs a flexible time-off policy. There is not a cap on your vacation days, however, we do ask that you let your team know ahead of time so they can plan accordingly.
Great examples of this are taking an extra day after thanksgiving (black friday), or any time before or after Christmas.
We love pets, but we also want to be considerate of our coworkers. There may come a time when we allow more exotic non-human friends to come hang. At this time though, dogs are the only pet friends we can allow.
We don't have any hard and fast rules on the frequency of pet office visits, but trust your judgement on what seems appropriate.
TierOne partners with Nevont for our employee benefits. They are really great about helping out with any questions you have about your insurance, or even specific claims. TierOne covers all health benefits for both you and your family, at no cost to you!
For any questions about the specific plan details, or really any questions about benefits at all, email Josh at joshua@nevont.com
Our healthcare provider is Anthem. They are also our vision provider. To find in-network doctors or check the statuses of your claims, you can go online to anthem.com/login. You can also download the anthem app to have your digital cards accessible on the go.
Our dental provider is Beam. To find in-network dentists or see specific benefits that beam offers to its members (like free electric toothbrushes for the family), head over to the beam website beambenefits.com
We get our monies on the 15th of each month.
Our payroll is managed via Gusto, an all-in-one, cloud-based platform. Login credentials are provided on your first day to complete onboarding. Once onboarded, you can access your paystubs and W-2s anytime online or through Gusto's mobile app.
If you ever have any issues or questions regarding payroll, please reach out to payroll@tieronesolutions.com for assistance.
