Welcome to the

OCEAN

Team

Welcome to the team 👊🏾

We’re excited to have you! We’ve created this page as a one-stop-shop for all things TierOne to help you get acclimated to our wild world. Use this as a reference to help you get to know your teammates, learn industry lingo, and adapt to our office processes.

Don’t worry about remembering all or really, any of it. This is just for you to reference as needed. If you see any gaps, let us know! We’ll fill them in 🧠.
You can also always ask anybody anything 😉

Who

We Are

About Us

Here at TierOne, we hustle hard, celebrate our wins, and lift each other up. We’re in the business of making our clients’ lives easier, because no one should have to waste their time sitting in a hold queue. We put people first, whether they’re our external clients, or our internal ones (our team!), and we prioritize wow-worthy moments that reinvent the customer experience in what is typically a tired and frustrating industry.

Values

Supportive

Transformative

Committed

Impactful

People

Meet our awesome members

Richard Reding
Managing Partner

As managing partner, he leads solution strategy while managing day-to-day operations and overseeing external relations.

Steven Huxley
Senior Partner

Steven is instrumental in pursuing new lines of business, expanding our market reach, and tending to the needs of his clients.

Emilie Barnes
Sales Operations Manager

Emilie: Sales ops mastermind. Data whiz. Process optimizer. Our secret weapon for sales success.

Alex Hollenback
Director of Customer Success

Alex oversees the Customer Success department. He serves as a hands-on project lead, ensuring the success of all active solutions.

Jordan Rhinehart
VP of Cloud & Data Center Strategy

J-Dawg guides clients as they craft the best solutions for their needs in cloud, security, data centers, top-shelf whisky & cigars.

Hattie Hopwood
VP of Revenue Operations

Hattie oversees the business intel department. She also assists with the Sales, Customer Success, and Marketing teams.

Michael Peacock
Experience Design Director

Mikey P is the keeper of brands. He shepherds the identity of all company brands, events and digital experiences.

Cody Knodell
Customer Success Manager

Cody serves as project manager, customer support, and technical troubleshooter for not only his clients but also the TierOne team.

Matt Tracy
Arrow Operations Manager

Matt keeps the CS & sales teams looking fly by assisting them with their needs and initiatives, including vendor management.

Kyle Tiggemann
Business Intelligence Analyst

Kyle works between the sales and ops teams, assessing costs, cataloging services, keeping tabs on ongoing projects, etc.

Kasey Hartline
Visual Designer

Kasey brings the magic to everything she touches. A pixel perfectionist who makes sure all our designs are H-O-T-T-O-G-O!

Paige Johnson
Marketing Operations Manager

Paige helps keep the marketing department on task. She supports the team through planning and strategizing, and a little mind reading.

Zachary Benavidez
Account Services Specialist

Never one to back down from a challenge, Zachary is a true support hero. Customers know their issues are as good as gone in his hands.

Steven Huizenga
Manager of Account Services

Huiz doesn't just manage account services - he transforms them into powerhouse partnerships that stand the test of time.

Office Hours & Access

Building Entry

The front door unlocks automatically from 8:30 a.m. to 5:30 p.m. Monday through Friday. To enter the building outside those hours, use the PaxtonKey app and the touchpad by the door.

  • Using the download link sent to your email, download the app on your phone
  • Register the app using the unique registration code in your email
  • Make sure you have your phone on you (in your pocket or bag) and simply touch the keypad with your finger to activate and unlock the door

If you're having a hard time, here are some tips:

  • Check that your Bluetooth is on
  • Make sure your app is correctly registered (ask Richard or Cody)
  • Try waking up your phone and tapping it to the touchpad

office wifi

Network: TierOne
Password: GoJags2020!

office ipad

The iPad is located by the beverage station. It is used to control the office Spotify account along with the shades, fans, and Vestaboard (flip board).

Password: 3036

Laptop & Company Property

Laptop

TierOne provides each employee with a laptop that is best-suited to meet their needs. This laptop is your personal responsibility, but remains the property of TierOne. Feel free to take your laptop with you as though it were your own. You are responsible for keeping your laptop up to date with the necessary software and updates.

In short, it's yours while you're a part of the team. Love and cherish it.

Team Software

We're a Microsoft team, even if you use a mac.

Teams is our unified communications platform.

Chats

Chats are your daily bestie. Because chats can include groups of any size, these are great places for one-on-one discussions or even group chats that aren’t tied to any particular project or department.

Teams Channels

General: This channel is home to files that require open access:

Customers: (Files > Customers) This folder has files for each of our customers. If you are working on or looking for something tied to a specific customer, this is the place for it.
‍
Marketing Files: (accessed from the top toolbar) Everyone has access to the Marketing file folder without having to access the entire Marketing Team. You’ll find your headshots (General > Photo_Video > Team-Headshots), photos from our events (General > Photo_Video > Internal-Photography), client-facing PDFs like our one-sheet (General > Materials > One-Sheets) and Partner Program (General > Materials > Partner-Program), and more. 

Notifications

As part of your onboarding, you will most likely be added to your department’s Channel as well as some company-wide channels. Ensure that you don’t miss out on important updates (and that you aren’t bombarded with irrelevant ones) by customizing your Channel notifications.

Microsoft OneDrive is our shared file storage system

You can sync OneDrive folders to your desktop to enable you to work with files directly on your computer's native file system and still stay synced.

You can sync and access files in several ways. To access files from SharePoint on your device, select “Sync” from the top toolbar in your Teams app or on the SharePoint site. The files will connect via OneDrive and then be accessible on your computer and through your navigation as if they were your own files.

Understanding OneDrive Sync (& Installing on a PC)

Setting Up OneDrive on Your Mac

Culture/

Policies

Team Vibes

We really like to 🤘🏼

Dress Code

To wear or not to wear

Short Version:

Wear whatever helps you do your best work.

Slightly Longer Version:

We don't have a strict dress code, but vendor reps and clients do occasionally pop in unannounced. Use your best judgment. i.e., if you wouldn't want to explain your outfit choice in a client meeting, maybe save it for a WFH day.

PTO (Personal Time Off)

Holiday Calendar

The following holidays are recognized by TierOne. All employees are encouraged to use this time for a little rest and relaxation 🧘.

  • Memorial Day
  • Independence Day (4th of July)
  • Labor Day
  • Thanksgiving (Last Thursday of November)
  • Christmas Eve + Christmas Day (December 24+25)
  • New Year's Day (January 1)

Flexible time off (Just ask)

TierOne employs a flexible time-off policy. There is not a cap on your vacation days, however, we do ask that you let your team know ahead of time so they can plan accordingly.

Great examples of this are taking an extra day after thanksgiving (black friday), or any time before or after Christmas.

Pet Policy

Raining Cats & dogs

We love pets, but we also want to be considerate of our coworkers. There may come a time when we allow more exotic non-human friends to come hang. At this time though, dogs are the only pet friends we can allow.

We don't have any hard and fast rules on the frequency of pet office visits, but trust your judgement on what seems appropriate.

Benefits

Health & Vison Insurance

hands-on agents

TierOne partners with Nevont for our employee benefits. They are really great about helping out with any questions you have about your insurance, or even specific claims. TierOne covers all health benefits for both you and your family, at no cost to you!

For any questions about the specific plan details, or really any questions about benefits at all, email Josh at joshua@nevont.com

anthem blue cross blue shield

Our healthcare provider is Anthem. They are also our vision provider. To find in-network doctors or check the statuses of your claims, you can go online to anthem.com/login. You can also download the anthem app to have your digital cards accessible on the go.

beam dental

Our dental provider is Beam. To find in-network dentists or see specific benefits that beam offers to its members (like free electric toothbrushes for the family), head over to the beam website beambenefits.com

Paycheck

Pay Period

We get our monies on the 15th of each month.

Who handles it

Our payroll is managed via Gusto, an all-in-one, cloud-based platform. Login credentials are provided on your first day to complete onboarding. Once onboarded, you can access your paystubs and W-2s anytime online or through Gusto's mobile app.

If you ever have any issues or questions regarding payroll, please reach out to payroll@tieronesolutions.com for assistance.

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