TierOne has carefully curated more than 200 carrier agreements, each of which includes compensation rates for any services and solutions secured by clients we’ve brought to them.

No, in fact, in nearly all instances, there is pricing parity between the Partner Channel (that’s us) and the Direct Sales (that’s those guys who change each year and are hard to track down when you need them). This means that, at a minimum, if a Direct Sales team had a lower price than we did, we would be able to match it. However, that scenario is quite rare. More often, TierOne provides lower pricing than our direct reps counterparts.

There are several factors that can contribute to that result. First, direct reps have monthly and quarterly quotas, which can sometimes impact the pricing they present. Conversely, we carry no quotas with any of our carriers, freeing us to deliver the best pricing every time from the start. Additionally, direct carrier reps are often limited by territory, and each territory is managed by different leaders. This can cause different promotions on the same products based upon market, whereas TierOne is not geographically restricted. We have clients across the globe, granting us visibility to all promotions available for that product. Additionally, the carriers know TierOne has access to many, many options, so they tend to provide premier pricing on our bids because they know they’re in a highly competitive bidding environment. TierOne also represents voice, cloud, and connectivity services across thousands and thousands of customer locations around the world. When aggregated together, the collective spend of our client portfolio provides leveraged buying power, resulting in more exceptions, preferential pricing, and deeper discounting than other firms.

This is where our agnosticism shines. Typically, we are going to deliver three to five different bids from different leading providers. Depending on the needs, we'll often have multiple bidding providers conduct demos or presentations to provide you with more understanding and clarity on their offering. Then, in some cases, if the option you like the best isn’t the lowest bid, our position as an agnostic provider means we can even leverage the competitive landscape in an effort to drive costs even lower on your preferred option so that you are always getting the best solution at the best price possible.

You can utilize TierOne as much, or as little, as you like. Remember, you signed an agreement with the carrier, not TierOne, so you’re still their customer. They each have their standard support mechanisms, and you are absolutely entitled to use them. That said, if you search for “worst customer service companies,” no matter which list you click, you’d likely find that three of the top five are always telecommunications companies. That industry isn’t exactly highly touted for its customer service and support. In fact, that’s why we created TierOne: to fill what we felt was one of the largest customer service gaps in modern business. So, for billing issues, or any other issue you may have with your service, we invite you to point those needs and requests to us, and we will file, log, track, and escalate those through resolution, keeping you updated throughout the process, so you can stay focused on other aspects of your business instead of being on hold or being transferred across departments for hours on end.

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